Frequently Asked Questions (FAQ)

🚚 Shipping

Do you offer free shipping?

Yes. We offer free standard shipping on all U.S. orders. There are no hidden fees at checkout.

How long does processing take?

Orders are processed within 1–3 business days (Monday–Friday).
Orders placed on weekends or holidays will be processed the next business day.

How long does delivery take?

Estimated delivery time is 7–12 business days after processing.

Please note that delivery times are estimates and may vary due to carrier delays, weather conditions, or high-demand periods.

Will I receive a tracking number?

Yes. Once your order ships, you will receive a tracking number via email.

Tracking information may take 24–72 hours to update after shipment.

Do you ship outside the United States?

At this time, we ship within the United States only.
We plan to expand to other regions in the future.

What if I entered the wrong shipping address?

Please double-check your shipping details at checkout.

We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If an order is returned due to an address issue, additional shipping fees may apply to resend the package.

🔁 Returns & Refunds

What is your return policy?

We accept return requests within 20 days of confirmed delivery, provided the item is unused, unopened, and in its original condition.

Please review our Return & Refund Policy for full details.

Are beauty devices eligible for return after use?

No. For hygiene and safety reasons, used or opened beauty and personal care devices are non-returnable.

This policy helps ensure product safety for all customers.

How do I request a return or refund?

To request a return or refund, please contact us through our Contact page and include:

• Your order number

• The reason for your request

• Photos or videos if the product is damaged or defective

Our team will review your request and respond promptly.

When will I receive my refund?

If your return is approved, refunds are issued to the original payment method within 5–10 business days after inspection.

Processing times may vary depending on your payment provider.

Who covers the return shipping cost?

• If the item is defective or damaged upon arrival, we cover the return shipping cost.

• For all other returns, customers are responsible for return shipping.

Can I cancel my order after placing it?

Orders can be canceled within 12 hours of purchase.

Once an order has been processed or shipped, it cannot be canceled.

🧴 Product Use & Safety

Are your products medical devices?

No. Our products are intended for external cosmetic and personal care use only.

They are not intended to diagnose, treat, cure, or prevent any medical condition.

Results may vary depending on individual use and skin type.

📩 Need more help?

If you couldn't find the answer you were looking for, please reach out to us at support@azadabeauty.com
or through our Contact page.

We're always happy to help.