🔁 Return & Refund Policy

Effective Date:  January 23, 2026

This policy applies only to orders shipped within the United States.

At Azada Beauty, we care deeply about your experience. We aim to provide high-quality beauty and wellness products and a smooth shopping journey. Please review our return and refund policy below.

✅ Returns Eligibility

We accept return requests within 30 days of confirmed delivery, provided that all the following conditions are met:

• The item is unused, unopened, and in its original condition

• The product is returned in its original packaging

• A valid order number or proof of purchase is provided.
  
  Returns based solely on personal preference may not qualify for refunds if the item has been opened, used, or is no longer in resalable condition.
  
  Please do not send your purchase back to the manufacturer or any address without prior authorization.
  To initiate a return, you must contact us first to receive the authorized return address.
  Unauthorized returns may not be accepted or refunded.
  
  

🚫 Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned or refunded:

• Used or opened beauty and personal care devices

• Products that have been in direct contact with skin

• Items damaged due to misuse or improper handling

We appreciate your understanding, as these rules help us maintain product safety for all customers.

💸 Refunds

Once your returned item is received and inspected:

• You will be notified via email regarding the approval or rejection of your refund

• If approved, the refund will be issued to your original payment method.

• Refund processing typically takes 5–10 business days, depending on your payment provider

⚠️ Please note:
We do not offer refunds or replacements for reasons such as
changing your mind, ordering the wrong product, or choosing an incorrect size or variant.

• Original shipping fees are non-refundable

• Processing times may vary based on your bank or payment service

📦 Return Shipping Costs

• Free shipping applies to original orders only

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• We strongly recommend using a trackable shipping method, as we are not responsible for lost return packages

🔧 Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 24 hours of delivery.

📸 Include:

• Clear photos or videos of the issue

• Your order number

• A brief description of the problem

We will review your request promptly and offer a replacement or refund if approved.
Photo or video evidence is required to process any refund or replacement request for damaged or defective items.

❌ Order Cancellations

• Orders may be canceled within 12 hours of purchase and only before shipment.
  Once an order has been shipped, cancellation is no longer possible under any circumstances.
  

📩 Contact Us

If you have any questions regarding returns or refunds, 
please contact us at support@azadabeauty.com
💬 WhatsApp Support: +44 7418 352800

🛡 Important Notice

Our products are intended for external cosmetic and personal care use only.
They are not intended to diagnose, treat, cure, or prevent any medical condition.

🇺🇸 Shipping Region

This return policy currently applies to United States customers only.
Policies for other regions may differ as we expand internationally.